Terms & Conditions
These terms and conditions govern the use of and purchasing from www.thegroundscrewshop.co.uk.
The terms and conditions and any agreement undertaken are subject to United Kingdom Law and will only be dealt with under the United Kingdom Legal System.
TERMS & CONDITIONS
These Terms and Conditions govern the use of and purchasing from www.thegroundscrewshop.co.uk
These Terms and Conditions, and any agreement undertaken between the Company and the customer, are subject to the laws of England and Wales and any disputes shall be dealt with under the jurisdiction of the courts of England and Wales.
Nothing within these Terms and Conditions is intended to exclude or limit any statutory rights that the customer may have under applicable UK consumer legislation.
1. DEFINITIONS
“the Company” – The Great British Ground Screw Company Limited t/a The Ground Screw Shop.
“Customer” – The purchaser of any goods and/or services from the Company.
“Goods” – Any products, equipment or items supplied by the Company.
“Services” – Any installation, testing, consultation, delivery or other services provided by the Company.
2. COMPANY DETAILS
Registered Office:
The Great British Ground Screw Company Limited
Units 8 E & F
Bowburn South Industrial Estate
Durham
DH6 5AD
The Great British Ground Screw Company Limited
Units 8 E & F
Bowburn South Industrial Estate
Durham
DH6 5AD
Company Registration Number: 08475262
VAT Number: GB08475262
VAT Number: GB08475262
Use of the Company’s website constitutes acceptance of these Terms and Conditions.
3. WEBSITE AND SECURITY
The Company will always endeavour to adhere to best practice in respect of website and transaction security.
The Company accepts no responsibility for security breaches arising from circumstances beyond its reasonable control, but will take reasonable steps to prevent such breaches and will act promptly to remedy any breach of which it becomes aware.
The Company uses Lloyds Cardnet and PayPal to process transactions undertaken through the website. All credit and debit card payments are encrypted, and the Company does not retain customers’ full payment card details following completion of an order.
4. CUSTOMER INFORMATION
When using the Company’s website, customers may be asked to provide personal information.
Personal information will be used only for legitimate purposes relating to enquiries, orders, transactions, delivery and the provision of services. The Company will not sell or rent personal information to third parties.
5. WEBSITE CONTENT
All images, text, graphics and associated content appearing on the Company’s website are the property of the Company or are used with permission and must not be copied, reproduced, modified or otherwise used without the Company’s prior written consent.
6. ORDERS AND PAYMENT
Payment for goods is required prior to dispatch unless alternative payment terms have been agreed in writing by the Company.
The Company reserves the right to refuse or cancel an order where there is a genuine pricing, stock, availability or other administrative error, in which case any payment already made will be refunded.
All goods remain the property of The Great British Ground Screw Company Limited until payment has been received in full.
Prices displayed on the website will be shown inclusive and/or exclusive of Value Added Tax (VAT), as applicable, at the prevailing UK rate.
7. DELIVERY
The Company will make reasonable efforts to deliver goods within any estimated delivery period provided at the time of order.
Any delivery date or time provided by the Company is an estimate unless expressly agreed in writing as a guaranteed delivery date.
The Company will not be responsible for delays caused by circumstances outside its reasonable control.
Service Reliability
While we make every reasonable effort to ensure timely deliveries, there may be occasions where factors outside our reasonable control cause delays. These may include, but are not limited to:
- Road closures or traffic delays;
- Vehicle or equipment breakdowns;
- Delays at delivery sites prior to yours;
- Inclement or adverse weather conditions;
- Mis-manifested consignments;
- Shipping or carrier errors;
- Industrial disputes;
- Restrictions affecting transport networks; or
- Other circumstances beyond the Company’s reasonable control.
The Company will take reasonable steps to minimise disruption and, where reasonably practicable, keep customers informed of significant delays.
Nothing in this section affects the customer’s statutory rights.
8. RETURNS – NON-FAULTY GOODS
Where the customer is a consumer purchasing goods online or otherwise at a distance, the customer may have a statutory right to cancel their order within the applicable cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where applicable, the customer must notify the Company of their intention to cancel within the statutory cancellation period and return the goods within the required timeframe.
Unless the goods are faulty, damaged, not as described or otherwise do not conform to the contract, the customer is responsible for the cost of returning the goods to the Company.
Goods returned under a statutory cancellation right must be returned unused and in a condition which complies with the customer’s legal obligations regarding the handling of the goods. The Company reserves the right to make any lawful deduction from a refund where the value of the goods has been diminished as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.
Where a customer is returning non-faulty goods outside of any statutory cancellation right, the Company may accept the return at its discretion. Such returns must be agreed with the Company in advance and may be subject to a 15% restocking charge.
The customer remains responsible for the safe return of non-faulty goods and all associated return transportation costs.
9. FAULTY, DAMAGED OR INCORRECT GOODS
Nothing in these Terms and Conditions affects a customer’s statutory rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.
Where goods are faulty, damaged prior to delivery, incorrectly supplied or otherwise fail to conform to the contract, the customer should notify the Company as soon as reasonably practicable.
The Company will deal with such matters in accordance with the customer’s applicable statutory rights and any additional warranty offered by the Company.
Where appropriate, the Company may arrange collection, replacement, repair or refund in accordance with the customer’s legal rights.
The customer will not be required to pay the cost of returning faulty, damaged or incorrectly supplied goods where the Company is legally responsible for those costs.
10. RETURN CONDITIONS
Before returning any goods, customers should contact the Company to obtain confirmation of the appropriate return procedure.
Unless otherwise agreed:
- Goods should be securely packaged to prevent damage during return;
- The customer is responsible for the goods until they are received by the Company;
- The customer should use an appropriate delivery service and retain proof of postage/delivery;
- Goods must not have been installed, modified or altered where they are being returned as non-faulty goods;
- Any goods returned as faulty may be inspected by the Company to establish the nature of the reported fault.
These provisions do not affect any statutory rights the customer may have.
11. STATUTORY RIGHTS
Nothing in these Terms and Conditions excludes, restricts or limits any right or remedy which cannot legally be excluded, restricted or limited.
In particular, where the customer is a consumer, nothing in these Terms and Conditions affects rights provided under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where there is any conflict between these Terms and Conditions and a mandatory statutory right, the statutory right shall prevail.